Janice N. Tolk

Janice Tolk

Janice N. Tolk

Adjunct Assistant Professor

Contact:

PO Box 390 Amarillo, TX  79105

Email: jntolk@sbcglobal.net
Phone: (806) 570-2682

Education

  • 2007, Ph.D., Systems and Engineering Management, Texas Tech University
  • 1992, MS, Interdisciplinary Engineering, Texas Tech University
  • 1979, BS, Civil Engineering, University of Kentucky

Academic Experience

  • 2015 – Present, Adjunct Assistant Professor, University of Tennessee Space Institute Department of Industrial & Systems Engineering
  • 2014 – 2015, Assistant Professor, University of Tennessee Space Institute Department of Industrial & Systems Engineering
  • 2012 – 2014, Assistant Professor of Practice, Texas Tech University Department of Industrial Engineering
  • 2008 – 2014, Adjunct Assistant Professor, Oklahoma State University Department of Industrial Engineering

Industry Experience

  • 2020 – Present – Quality Business Consulting
  • 2001 – 2013, B&W Pantex Division Manager, Amarillo, Texas
  • 1981 – 2001, Mason & Hanger – Silas Mason Co., Inc., Amarillo, Texas

Courses Taught

University of Tennessee Space Institute – Graduate Courses

  • Productivity and Quality Engineering
  • Strategic Management for Technical Organizations
  • Managing Change and Improvement in Technical Organizations
  • Design Project

University of Tennessee Space Institute – Short Courses

  • Risk Management
  • Project Management
  • Leadership for Technical Professionals
  • Technical Writing

Texas Tech University

  • Productivity and Performance Improvement
  • Industrial Cost Analysis
  • Decision Theory

Oklahoma State University

  • Problem Solving and Decision Making
  • Project Management
  • Leadership for Technical Professionals

Publications

  • Affare, S. C., Tolk, J., Cantu, J. (2015). Analyzing healthcare tools practitioners use to implement HRO theory.  Proceedings of the IISE Annual Conference and Expo, Nashville, TN: May 30-June. 493-498.
  • Beruvides, M., Cantu, J., Simonton, J., Tolk, J., Bromley, M., McElwain, K.  (2012).  Comprehensive Systems Modeling Approach to High Reliability Organizations.  Proceedings of the International Annual Conference of the American Society of Engineering Management, Virginia Beach, VA: October 17-20. 790-798.
  • Cantu, J., Tolk, J., Fritts, S., Gharehyakheh, A.  (2020).  High Reliability Organization (HRO) Systematic Literature Review: Discovery of Culture as a Foundational Hallmark.  Journal of Contingencies and Crisis Management, 28, 399-410.
  • Cantu, J., Gharehyakheh, A., Fritts, S., Tolk, J.  (2021).  Assessing the HRO:  Tools and Techniques to Determine the High Reliability State of an Organization.  Safety Science, 134.
  • Cantu, J., Tolk, J., Fritts, S., Gharehyakheh, A. (2021).  Interventions and Measurements of Highly Reliable/Resilient Organization Implementation: A Literature Review.  Applied Ergonomics, 90.
  • Fritts, S., Tolk, J., Cantu, J., Gharehyakheh, A., (2017).  Convergence of research on High Reliability Theory and Critical Infrastructure protection: An Opportunity to use Results from Either Domain to Manage the Other.  Proceedings of 38th Annual Conference of the American Society for Engineering Management, Huntsville, AL: October 18-21.  359-367.
  • Gharehyakheh, A., Tolk, J., Fritts, S., Cantu, J.  (2017).  A survey paper of protecting critical infrastructure: Applying high reliability theory to advance organizational resilience, Proceedings of the 67th IISE Annual Conference and Expo, Pittsburgh, PA: May 20-23. 1968 – 1973.
  • Hartley, R.S. & Tolk, J.N. (2011).  Break the Chain: A Tool for Implementing High Reliability.  Proceedings of the Annual International Conference of the American Society for Engineering Management, Lubbock, TX, October 19-22. 337-342.
  • McElwain, K., Bromley, M., Cantu, J., Tolk, J., Patterson, P., Simonton, J., Beruvides, M. (2012). Using Quantitative Analysis to Establish a Basis for High Reliability Organizations.  Proceedings of the International Annual Conference of the American Society of Engineering Management, Virginia Beach, VA: October 17-20. 797-805.
  • Ng, E.-H., Beruvides, M., Tolk, J., Hartley, R. S. (2011). High Reliability Organizations: A Literature Review.   Proceedings of International Annual Conference of the American Society for Engineering Management, Lubbock, TX: October 19-22. 350-355.
  • Slagmolen, B., van Dalen, B., Tolk, J.N. (2017). HRO Fieldbook: Methods and Techniques for High Reliability Organizing. Hoofddorp: Holland: Stichting Reprorecht.
  • Tolk, J. (2007). Predicting Required Maintenance and Repair Funding Based on Standard Facility Data Elements.
  • Tolk, J. (2011). A Decision Matrix for Integrating Infrastructure Investment with Strategic Planning and Operations. Proceedings of International Annual Conference of the American Society for Engineering Management, Lubbock, TX: October 19-22. 200-207.
  • Tolk, J., Cantu, J., Beruvides, M.  (2013).  High Reliability Organization Research: Transforming Theory into Practice A Literature Review for Health Care.  Proceedings of International Annual Conference of the American Society for Engineering Management, Minneapolis, MN: October 3-5. 487-491.
  • Tolk, J., Cantu, J., Beruvides, M.  (2015). High Reliability Organization Research:  A Literature Review for Health Care. Engineering Management Journal, 27(3), 218-237.
  • Tolk, J. & Cantu, J. (2018) A Systemic View of Obtaining High Reliability Status.  IISE Annual Conference and Expo, Orlando, FL, May 19-22. 1516-1521.
  • Tolk, J., Fritts, S., Cantu, J., & Gharehyakheh, A. (2017).  Deriving Quantitative Measures for High Reliability Organizations, Proceedings of 38th Annual Conference of the American Society for Engineering Management, Huntsville, AL: October 18-21.  609-615.
  • Tolk, J. & Hartley, R.S.  (2010).  Lessons Learned from Efforts to Assess Safety Culture at the Pantex Plant.  Transactions of the American Nuclear Society, Las Vegas, NV. November 7-11, 103, 493-494.
  • Tolk, J., Hartley, R. S. (2011). Journey to Become a High Reliability Organization Proceedings of International Annual Conference of the American Society for Engineering Management, Lubbock, TX: October 19-22.  327-336.
  • Tolk, J., Hartley, R. S., Swaim, D. J. (2008). High Reliability Operations: A Practical Guide to Avoid the Systems Accident (1st ed., pp. 220). Washington, DC: U.S. Government Printing Office.
  • Tolk, J., McGrath, D. A. (2009). Simulation Model of Nuclear Operations at the National Nuclear Security Administration’s Pantex Plant. Proceedings of International Annual Conference of the American Society for Engineering Management, Springfield, MO: October 14-17.  87-94.
  • Yu, A. J., Shields, B., Tolk, J. and Simonton, J., (2017).  Risk-based Prioritization of Maintenance Tasks, Proceedings of IISE Annual Conference and EXPO, Pittsburgh, PA: May 20-23.

Research Interests

  • Strategic Planning
  • Performance Measurement and Management
  • High Reliability Organizations (HRO)